Two things get you a useful answer fast: how many satellites, and where your telemetry lives. A person replies within two working days.
For the free battery analysis you do not need to write: open the app and drop a file.
Security questionnaires and data-processing agreements: use this form with "security" in the subject.
We reply within two working days. If you have a month of battery telemetry, sending it with your reply saves a round trip.